As highly trained, certified IT professionals we work as extended members of your team with ongoing support. Our deep expertise compliments your existing internal resources by proactively managing and monitoring your server, storage, SAN, and backup for on premise, cloud, or hybrid systems.
Our Managed Services span our entire solutions portfolio, such as IBM Server and Storage systems, AIX, Linux, Windows, VMware, Oracle, Cisco and Brocade SAN, IBM Spectrum Protect and Spectrum Scale, and more.
The benefits of our Managed Services allow you to focus on supporting your business and key projects by transferring day to day support and management of your systems to us. We offer a turnkey solution for maintaining and optimizing your on premise, cloud, or hybrid systems. Our services are tailored to your specific needs and you receive the most up to date processes and best practices without the overhead and time to maintain them.
Initial Onboarding and Health Check. As the first step, we perform a careful review of your current environment to assess status and health and confirm best approach for support.
Administration and Maintenance. We log in daily to review the environment, address requests and maintain your systems to ensure optimal functionality.
Proactive Reviews, Investigation and Resolution. All areas of your system are proactively checked. If issues are found, we address the issue, coordinate vendor support and work to implement the solution.
Enterprise Class Reporting and Notification. We regularly provide you with custom reports about the status of your systems so you have the insight and information you need.
Health Checks for Optimization and Performance. Our exclusive Galileo Performance Explorer—integrated, cloud-based performance, capacity and configuration management with intelligent dashboards providing visually compelling, actionable insights for strategic decision-making.